Terms & Conditions

Coco Republic – Terms & Conditions

1. Acknowledgement and Acceptance

1.1 By using the Coco Republic websites (Websites) you are indicating that you have read, understood and accept the legal provisions in these Terms and Conditions (Terms).

Websites mean any website owned and/or operated by Coco Republic, and includes www.cocorepublic.com.au/, www.designfieldnotes.com/ and any social media sites.

1.2 The information contained in the Coco Republic websites is subject to change without notice. If you are a regular Coco Republic visitor and/or member please check these Terms regularly.

2. Using the Coco Republic websites

All our users are responsible and legally liable for their activity, behaviour, use of and conduct on the Coco Republic websites.

3. Your obligations when using the Coco Republic websites

3.1 Trade Marks and Copyright

(a) “Coco Republic” is the trading name for Saveba Pty Ltd. All references to Coco Republic include a reference to all of its related entities, authorised licensees and agents.

“Coco Republic Trade Marks” means all trade marks (whether or not they are registered) and trading names belonging to Coco Republic.

(b) Under Australian and international law, the material on our website, including all pages, graphics and services, is subject to copyright. You must not:

(i) unlawfully use any of our copyright material;

(ii) pass off content from our site as your own – this includes the practice of ‘framing’ our site within another site as well as copying and re-using parts of the site; or

3.2 Unacceptable content

(a) To ensure that using the Coco Republic websites is a pleasant experience for everyone, you are prohibited from posting any material on the website that:

(i) violates any laws;

(ii) is threatening, abusive, defamatory, obscene or indecent;

(iii) is false or misleading;

(iv) infringes any third-party rights including copyright, trade marks or other intellectual property rights;

(v) distributes chain letters or pyramid schemes or spam users of the Coco Republic websites;

(vi) distributes viruses or any other technologies that may harm the Coco Republic websites, the interests or property of Coco Republic users;

(vii) imposes an unreasonable load on our infrastructure or interferes with the proper working of the Coco Republic websites;

(viii) copies, modifies, or distributes any other person’s content without their consent;

(ix) uses any robot, spider, scraper or other automated means to access the Coco Republic websites and collect content for any purpose without our express written permission;

(x) harvests or otherwise collects information about others, including email addresses, without their consent;

(xi) bypasses measures used to prevent or restrict access to the Coco Republic websites.

3.3 Objecting to content

You are solely responsible for any content that you create, transmit or display on the Coco Republic websites and for the consequences of your actions (including any loss or damage which Coco Republic or any third party may suffer) by doing so. However, Coco Republic has the right (in its sole discretion) to pre-screen, review, flag, filter, modify, refuse or remove any or all content from the Coco Republic websites. If you find any content that is objectionable please contact the Coco Republic Privacy Officer, whose details are listed at section 10.

3.4 User generated content

If you upload content, you agree to

(a) include attributions including the author and source where required by law to do so, and confirm that you have obtained the necessary rights to use the material in the way in which it is being used;

(b) indemnify us against all liability claims or proceedings whatsoever arising from the publication of such Content in relation to defamation, breach of copyright, infringement of trade marks or names of publication titles, unfair competition, trade practices, royalties, violation of rights or privacy;

(c) warrant that the Content complies with all relevant laws and regulations and that its publication will not give rise to any rights against or liabilities to us, our business partners and in particular that nothing included in relation to content posted on the Coco Republic websites is capable of a breach of the Australian Competition and Consumer Law Act 2010 or related legislation.

If you post materials to or links from the Coco Republic websites that infringe any third party rights, you will indemnify Coco Republic against any loss, liability, damage, cost (including Coco Republic’s reasonable legal costs) or expense arising out of or in connection with any failure on your part to obtain any necessary rights, consents, licenses or permissions or your conduct on the Coco Republic websites.

3.5 Copyright Assignment

You agree to assign copyright in all original content that you post on the Coco Republic websites to Coco Republic and its partners, and agree to formally record such assignments when required. Coco Republic and its partners retain the copyright on all content, design and artwork produced for the Coco Republic websites.

3.6 Consent

If you upload photographs, audio or video recordings of yourself, you consent to give Coco Republic and our partners the right to use these photographs and recordings in the production of the Coco Republic websites. You will further allow Coco Republic and our partners the right to use or reproduce your likeness in whole or in part for publicity or broadcast purposes as they reasonably see fit.

3.7 Linking policy

You are welcome to put links on your site pointing to the Coco Republic websites so long as they abide by these Terms and Conditions.

3.8 Comments Policy

Here at Coco Republic we want as many of you as possible to engage in vibrant and lively discussions. However, there are limits to acceptable communication and we require that discussion and comments posted by users on the Coco Republic websites are constructive and civilised.

4. Copyright and Trade Mark Policy

Coco Republic will respond to:

(a) notices of alleged copyright infringement that comply with applicable international intellectual property law (including, in the United States, the Digital Millennium Copyright Act); and

(b) trade mark complaints.

Coco Republic reserves the right to remove users and/or subscribers for copyright and trade mark infringements.

If you suspect that your copyright or trade marks have been infringed please contact our Privacy Officer using the details at section 10.

5. Privacy

We collect personal information about you when you visit the Coco Republic websites and input information whether you are registering to use the site, enrolling or singing up for features and functions, participating on promotions, ordering or purchasing products or contributing to one of our forums. We may use the information that you provide for a number of purposes. For further information please see our Privacy Policy – http://cocorepublic.com.au/privacy-policy/

6. Disclaimers

6.1 General

(a) Neither Coco Republic nor its partners, representatives and associated agents are liable to you or any third party for any loss in connection with the use of this site or any other linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

(b) You acknowledge and agree that by using the Coco Republic websites you use the Coco Republic websites at your own risk.

(i) that your use of the Coco Republic websites will meet your requirements;

(ii) that your use will be uninterrupted, timely, secure or free from error;

(iii) the accuracy of any information obtained by you as a result of your use of the Coco Republic websites, and

(iv) that defects in the operation or functionality of any part of the Coco Republic websites will be corrected.

(d) Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or other device or loss of data that result from the download of any such material.

(e) Coco Republic excludes all warranties and conditions of any kind whether express or implied to the fullest extent permitted by law.

7. Purchase Terms

7.1 Lay-By Order Advice Terms and Conditions

(a) We are unable to process orders until the required first installment of the lay-by is made. This first installment is 45% of the total value of goods purchased inclusive of GST. The remaining two installments can be paid by either paying the second installment by an agreed date and the third installment on delivery or by paying the second and final installment on delivery.

(b) An amount, not exceeding 20% of the total value of the goods ordered (inclusive of GST) on lay-by, may be retained from any installment should the lay-by order be cancelled, so as to compensate Coco Republic for administration, sales and storage costs and any loss in value of the goods.

(d) Our delivery contractors’ installation fees are based on there being reasonable access at the delivery address. Additional charges will be payable on delivery if our delivery contractors consider that there is not reasonable access.

(e) Any balance owing on your goods is payable to our despatch department by bank cheque or credit card prior to delivery.

(f) Out of city metropolitan customers must nominate their own carrier and pay all charges and insurance for their purchase.

(g) Coco Republic furniture is supplied and warranted for domestic use only.

(h) Please note that we do not refund or exchange goods unless they are found to be faulty.

7.2 How your lay-by is programmed

For your interest and information we would like to familiarise you with our internal procedures which have been designed to provide you with the highest possible degree of after-sales service.

7.3 Pre-Installation

(a) The goods you have selected, unless in stock, are ordered by our Product Department at Auburn, NSW.

(b) On arrival at our warehouse your goods are inspected. Due to Coco Republic’s high standards of quality control, approximately 15 percent of goods are rejected at this point. You will be advised if your goods have been rejected.

(c) Coco Republic endeavours to meet all installations on schedule. However, delays are occasionally caused through rejections or other circumstances beyond Coco Republic’s control. We will contact you if a delay occurs.

7.4 Installation

(a) Your goods will be installed by one of our delivery contractors, all of whom are owner drivers with considerable experience in the furniture industry. They are not employed by Coco Republic.

(b) Our delivery contractors will provide assistance in locating the goods in your home, but are unable to perform extra work such as ‘taking your old sofa to the garage’.

(c) Please carefully examine all goods before signing for installation. Any damage must be reported to the delivery contractor and recorded on the installation sheet.

(d) Customers not at home on the agreed day will be charged by the delivery contractor for any subsequent installation.

(e) Coco Republic is unable to give an exact time for installation, as it is impossible for us to commit our delivery contractors in this way. An approximate time will be given.

(f) Customers wishing to change installation dates must notify our Despatch Department at the head office in your state at least 24 hours before scheduled installation.

7.5 Storage

If goods are not delivered or collected within two weeks after arrival at our warehouse (unless delayed by Coco Republic or our delivery contractors), Coco Republic requires that any outstanding balance be paid in full immediately. Storage fees (at the current market rate) will be charged for goods not installed or collected within 45 days after arrival at our warehouse.

7.6 Warranty

Coco Republic guarantees by either repair or replacement to make good any defect due to workmanship or faulty materials for a period of one year from the installation date, provided that the furniture has been cared for in accordance with the instructions detailed in our ‘Furniture Information and Care’ brochure (available online or from our showrooms). Fabrics supplied by the customer are not covered by this warranty. If the goods have been moved from their original point of delivery by external contractors, this warranty becomes void. Extended warranties are available – please speak to our staff for further information.

7.7 Order Progress and Product Support Enquiries

For all enquiries related to your lay-by order, including delivery, please contact your preferred showroom. For any product support enquiries post delivery, please contact the Showroom Manager of the store in which you purchased.

7.8 Gift Card Terms and Conditions

(a) Upon issue, a Coco Republic Gift Card is valid for 12 months.

(b) Refunds required for an item paid for with a Gift Card, will not be issued cash. However a subsequent Gift Card will be issued.

(c) Gift Cards are the sole responsibility of the purchaser and recipient. Coco Republic will not re-issue or replace lost or stolen Gift Cards.

(d) Gift Cards issued through the Wedding List Company are valid for 6 months only.

8 Third party websites

Our websites may link to third party websites which are not owned or operated by Coco Republic. We are not responsible for the content on, and the terms and conditions pertaining to, these external sites. We recommend that you investigate these sites own terms and conditions.

9 Choice of Law/Forum

These Terms are governed by and construed in accordance with the laws of the state of New South Wales, Australia.

10 Contacting our Privacy Officer

Privacy officer
Coco Republic
12-14 Highgate Street
Auburn NSW 2144
Telephone: (02) 9647 1577
privacyofficer@cocorepublic.com.au